At Swathi Home Foods, we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make purchases, or interact with us.
1. Information We Collect
We collect the following types of information to provide you with the best experience:
a. Personal Information
When you place an order or create an account, we may collect:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment details (e.g., credit card or UPI information)
b. Non-Personal Information
We automatically collect data to improve our services, such as:
- Browser type and version
- Device type (mobile or desktop)
- IP address
- Website usage data through cookies and analytics tools
2. How We Use Your Information
We use the information collected to:
- Process and fulfill your orders.
- Send order confirmations, shipping updates, and promotional emails (with your consent).
- Improve our website, products, and services based on user preferences.
- Respond to customer inquiries and provide support.
- Detect and prevent fraud or unauthorized transactions.
3. How We Protect Your Information
We take your privacy seriously and use industry-standard security measures to protect your data, including:
- Secure Socket Layer (SSL) encryption for safe online transactions.
- Regular system updates and vulnerability checks.
- Restricted access to personal data on a need-to-know basis for our team.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following cases:
- Service Providers: To trusted third-party services such as payment gateways, shipping partners, and email platforms to complete your orders.
- Legal Compliance: To comply with legal obligations or protect our rights.
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. These help us:
- Remember your preferences (e.g., saved cart items).
- Understand how users interact with our website through analytics.
You can disable cookies through your browser settings, but this may affect certain features of our website.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing emails by clicking the “Unsubscribe” link in our communications.
- Request a copy of the data we hold about you.
To exercise these rights, contact us at support@swathihomefoods.in.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before sharing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically.
9. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us:
- Email: support@swathihomefoods.in
- Phone/WhatsApp: +91-9441980079
- Address: Kothapet, Hyderabad
Your trust is our priority, and we are dedicated to keeping your personal information secure. Thank you for choosing Swathi Home Foods!