Terms and Conditions

This document is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules thereunder. This electronic record does not require any physical or digital signature.

These Terms & Conditions govern your use of https://swathihomefoods.in/ (“Website”) and the purchase of products from Swathi Home Foods (“we”, “our”, “us”).

By accessing or purchasing from this Website, you agree to be bound by these Terms & Conditions.

1. Business Information

  • Business Name: Swathi Home Foods

  • Registered Address:
    2, 1-3-50, OM Infra Apartments,
    Road Number 21, Saroor Nagar East,
    Hyderabad, Rangareddy, Telangana – 500035, India

  • 📞 Phone/WhatsApp: +91-9441980079

  • 📧 Email: support@swathihomefoods.in

  • 🌐 Website: https://swathihomefoods.in/

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age

  • You are legally capable of entering into binding contracts

  • All information provided by you is accurate and complete

3. Products

Swathi Home Foods offers homemade food products and edible items.

  • Product images are for representation purposes only.

  • Taste, texture, and color may slightly vary as products are homemade.

  • Customers are advised to check ingredients carefully before purchase.

  • We are not responsible for allergic reactions due to individual sensitivities.

4. Pricing

  • All prices are listed in INR (₹).

  • Prices are subject to change without prior notice.

  • In case of pricing errors, we reserve the right to cancel the order and issue a refund.

5. Orders & Payments

  • Orders are confirmed only after successful payment.

  • Payments are processed via secure third-party payment gateways.

  • We do not store debit/credit card details or UPI PIN.

  • We reserve the right to cancel orders in case of:

    • Product unavailability

    • Incorrect pricing

    • Suspected fraudulent transactions

6. Shipping & Delivery

Please refer to our Shipping Policy for detailed information.

7. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information.

8. Cancellation Policy

  • Orders once placed cannot be cancelled.

9. Food Safety Disclaimer

  • Products are prepared in a home-based kitchen environment.

  • Customers are responsible for checking ingredients for allergies.

  • Proper storage after delivery is the customer’s responsibility.

10. Limitation of Liability

Swathi Home Foods shall not be liable for:

  • Allergic reactions

  • Improper storage after delivery

  • Delays caused by courier services

  • Indirect or consequential damages

Our maximum liability shall not exceed the purchase amount.

11. Intellectual Property

All content on the Website including:

  • Logo

  • Product descriptions

  • Images

  • Text

are the property of Swathi Home Foods and may not be copied, reproduced, or distributed without prior written permission.

12. Governing Law & Jurisdiction

  • These Terms shall be governed by the laws of India.

  • All disputes shall be subject to the jurisdiction of courts in Hyderabad, Telangana.

13. Contact Information

For any questions regarding these Terms: